Terms & Conditions

Read the following carefully, as employing Insight Design Studio for any service implies that you have read and accepted our Terms and Conditions.

Insight Design Studio, reserves the right to change or modify current Terms and Conditions with no prior notice.

ACCEPTED FORMS OF PAYMENT

We accept Direct Deposit and cash. We only accept payment in Australian Dollars.

CANCELLATION

You have the right to cancel your project. In the event of cancellation of this assignment, ownership of all copyrights and the original artwork shall be retained by Insight Design Studio, and expenses already incurred, shall be paid by the Client. You will be invoiced for the work carried out so far based at our current hourly rate.

CHANGES

All change requests must be made in writing. If work has to be re-done because an incorrect brief has been supplied by the Client, or the brief changes in any way, we have the right to charge for changes made at our current hourly rate.

CONFIDENTIALITY

The client must inform Insight Design Studio in writing before the project commences if any material or information provided by the client is confidential. Personal information and private company information will be covered by the Australia Privacy Act

CONTENT

If the project requires the client to provide or prepare information, documentation, images or otherwise, the client accepts that delays in delivery from the client to Insight Design Studio may result in the project taking longer than estimated. Insight Design Studio will aim to meet the client’s deadline at all times, however, if a deadline is pushed forward by the client, this may incur additional charges to complete on time, depending on Insight Design Studio’s current work load.

COMPLAINTS PROCEDURE

Any client experiencing problems with a service provided by Insight Design Studio should contact will@insightdesignstudio.com.au

COPYRIGHT

On Insight Design Studio receiving the final payment for a design in full, the copyright to the design is automatically transferred to the Client. The grant of any license or right of copyright is conditioned on receipt of full payment.

Insight Design Studio retain the right to display designs created by our studio in our portfolio, and for the purpose of marketing or advertising our services on or offline.

All work supplied by Insight Design Studio is believed to constitute original work, and is prepared in good faith that it does not infringe the rights of any other party. Insight Design Studio cannot provide an absolute guarantee that any specific works do not infringe upon existing third-party rights, inadvertently, by coincidence or otherwise.

Insight Design Studio is unable to guarantee that any work supplied to the Client is suitable for any particular purpose and would strongly recommend that the Client conduct relevant research prior to the approval of any prepared work.

All preliminary work and materials produced by Insight Design Studio for the purposes of developing any work remain the sole property of Insight Design Studio (excluding and incorporated materials supplied by the Client). Any unauthorised usage of materials produced by Insight Design Studio will be actively pursued through legal channels.

By approving any final work whether verbally or in writing, the Client assumes the responsibility for the subsequent usage of the chosen work. Insight Design Studio retains the right to re-use any original material that does not form part of any final approved work.

Insight Design Studio cannot take responsibility for any copyright or privacy infringements caused by materials submitted by the client and may refuse use of any such material unless proof of permission is provided.

LICENSING

Any design, copyrighting, drawing, illustration, concept or code created for the client by Insight Design Studio, is licensed to the client on a one-time only basis and may not be modified, re-used or re-distributed in any way or form without the express written consent of Insight Design Studio. In the event of multiple proposed designs being submitted to you the client for selection, the one design selected is deemed by Insight Design Studio as fulfilling the contract. All other designs remain the property of Insight Design Studio, unless agreed in writing that this agreement has been changed.

OVERDUE INVOICE FEES

An administration fee of $30 will be charged if payment is not received by the due date of invoice. If an amount remains delinquent 4 weeks after its due date, 20% of the total cost of the project will be added for each month of delinquency.

If an amount remains delinquent 8 weeks after its due date, the debt will be referred to a debt collection agency. In the event that external collection agency appointment proves necessary, an additional 20% of the total cost of the project will be added to the invoice to cover debt collection costs.

PAYMENT

For projects quoted $500 or more, a 50% deposit, must be paid upon project acceptance. Deposits are nonrefundable and work will not commence until the deposit has been received by Insight Design Studio.

PRINTING

We advise all Clients to obtain a printed proof from their printer before print production is carried out.

PROOFING AND APPROVAL OF FINAL ARTWORK

The Client is responsible for proofing all artwork and content thoroughly. Insight Design Studio accepts no responsibility for typographical errors, spelling mistakes, or incorrect information on any project committed to print or production.

Any changes made to a project after the Client has approved any final work, whether verbally or in writing, will be billed to the Client.

QUOTES

Insight Design Studio has the right to re-evaluate a quote based on any additional work required by the client. The client will be notified of any additional costs that may occur before any additional or overtime work is carried out.

The supply of content and images or media files is the responsibility of the client.

SUPPORT

All clients accept that by requesting any type of support either through phone or email, they are liable to charges at our current hourly rate whereby a minimum charge of 30 minutes will be applicable to cover administration costs.

Support includes, but is not limited to, updates, fixes, changes, phone support, email requests, consultations and meetings (other than first free consultation).

TRAINING

If training is required by the Client for use of the products or materials provided by Insight Design Studio, this will be invoiced at our current hourly rate.

YOUR PRIVACY

We do not share or sell any of your details with third party companies, without your express permission and we will only email you or contact you about work related matters.

WARRANTY

Our services are provided without warranty of any kind, either expressed or implied. We do not offer refunds.

WEBSITE BUGS OR SYSTEM ERRORS

When a web project has been delivered and approved, the client will have a 30 day grace period where Insight Design Studio will address any reported system errors or bugs free of charge. After this grace period any required maintenance will be billed at our hourly rate whereby a minimum charge of 30 minutes will be applicable to cover administration costs.

WEBSITE MAINTENANCE

We recommend that all websites are serviced regularly and maintained. Insight Design Studio can provide a maintenance service if required. This is billed at our standard hourly rate or an agreed monthly/annual contract.